Refund policy

Return & Refund Policy

At Martio (martio.in), we strive to deliver high-quality home, kitchen, and smart gadget products to your doorstep. To maintain affordable pricing and hassle-free service, we have a clear and transparent Return & Refund Policy.

1. Eligibility for Returns & Exchanges We offer returns or replacements ONLY in the following cases:

• You received a damaged, defective, or broken product.

• You received a wrong item or an incomplete order (missing parts).

Note: We do not accept returns for change of mind or personal preference after the item has been dispatched.

2. Unboxing Video Requirement (Mandatory) To claim a return, replacement, or refund for a damaged or missing item, an unboxing video is mandatory.

• The video must clearly show the original package seal being opened for the first time and the defect/damage clearly visible.

• Please intimate us within 48 hours of order delivery by emailing us at your support email address along with the video clip and order ID.

3. Refund Process

• Once your return/damage claim is verified and approved, we will initiate a replacement or refund.

• Approved refunds will be processed back to your original payment method (or provided UPI ID for Cash on Delivery orders) within 5-7 business days.

4. Non-Returnable Items Items damaged due to misuse, normal wear and tear, or reported after 48 hours of delivery will not be eligible for returns or refunds.